Kashawn Russell
United States Army
New Orleans,Louisiana
Summary
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Cashier
Burlington
New Orleans, Louisiana
06.2022 - 10.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Associate
Walmart
New Orleans, Louisiana
06.2021 - 02.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Education
High School Diploma -
L.b Landry
New Orleans LA 08.2021 - 05.2022
Skills
Customer assistance
Purchase assistance
Stocking and replenishing
Time management skills
Drawer management
Written and verbal communication
Identification checks
Receipt and refund issuance
Cleaning and sanitizing
Currency counting
Basic math skills
Money handling
Timeline
Cashier
Burlington
06.2022 - 10.2022
High School Diploma -
L.b Landry
08.2021 - 05.2022
Customer Service Associate
Walmart
06.2021 - 02.2022