Kassandra Church
Jonesborough,TN
Summary
Detail-oriented professional with extensive experience in team leadership and customer service. Skilled in problem solving and managing financial transactions, contributing to seamless operations and positive patient experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Skinwise Dermatology Clinic
Johnson City, Tennessee
07.2025 - Current
- Welcome patients with a friendly smile upon arrival.
- Manage patient check-in and check-out.
- Collect insurance information, payments, and paperwork.
- Answer phone calls, respond to emails, and file faxes.
- Schedule appointments over the phone and in person.
- Request records from outside facilities.
- Work closely with clinical staff to maintain a steady and professional workflow.
- Maintain a level of cleanliness in the front office and patient areas to create a welcoming environment.
Shift Leader
Pizza Plus Inc
Jonesborough, Tennessee
03.2016 - 10.2025
- Supervised team during shifts to ensure a smooth operation.
- Resolved customer complaints and addressed staff issues to ensure a positive experience.
- Trained new employees on all stations and protocols in the store.
- Executed end of day processes to finalize transactions in the POS system.
- Counted cash drawers and safes to maintain accurate financial records throughout shifts.
- Used excel sheets to keep track of daily cash counts.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05-2016
Some College (No Degree) -
Northeast State Community College
Blountville, TNSkills
- Appointment scheduling
- Customer service
- Record keeping
- Financial transactions
- Workflow optimization
- Problem solving
- Team leadership
Timeline
Front Desk Receptionist
Skinwise Dermatology Clinic
07.2025 - Current
Shift Leader
Pizza Plus Inc
03.2016 - 10.2025
High School Diploma -
David Crockett High School
Some College (No Degree) -
Northeast State Community College