Kassandra Cruz
Yukon
Summary
Detail-oriented Front Desk Receptionist with expertise in scheduling, cash handling and customer service. Proven ability to create welcoming environments while managing high-volume phone calls and facilitating smooth patient processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Family First Urgent Care
02.2025 - Current
- Greeted and assisted patients in a timely manner, ensuring positive first impressions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Processed insurance verifications and collected payments to facilitate billing procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Daycare Teacher
Blessed Childcare
02.2023 - 02.2025
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Assistant Manager
Braums Ice Cream And Dairy
01.2019 - 06.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised daily operations, ensuring compliance with company policies and standards.
- Enhanced store profitability through effective scheduling and resource allocation.
- Assisted in recruiting, interviewing, hiring and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
High School Diploma -
Yukon High School
Yukon, OK05-2020
Skills
- Attention to detail
- Time Management
- Cash Handling
- Telephone Etiquette
- Scheduling
- Data Entry
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Family First Urgent Care
02.2025 - Current
Daycare Teacher
Blessed Childcare
02.2023 - 02.2025
Assistant Manager
Braums Ice Cream And Dairy
01.2019 - 06.2022
High School Diploma -
High School Diploma -
Yukon High School