Kassandra Medina
Hialeah,FL
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
05.2015 - Current
- Maintained sound knowledge of company products and services
- Upselling customers by recommending accessories and promotions to increase revenue
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products
Sales Department Manager
Macys Department Store
10.2012 - 05.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Managed High End product inventory
Education
Associate of Arts - Business
Miami Dade College
Miami, FLSkills
- Building Customer Loyalty
- Creating Sales
- Operational Efficiency
Certification
Multiple Wireless Product Training
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
05.2015 - Current
Sales Department Manager
Macys Department Store
10.2012 - 05.2015
Associate of Arts - Business
Miami Dade College
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