Kassi Crowe
Menifee,CA
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. As well as efficiently handling and serving food in a fast-paced manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Target
Menifee
02.2023 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong relationship with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
Barista
Dunkin Donuts
Menifee, CA
02.2021 - 03.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Human Resources Management
Bellevue University
Bellevue, NE02-2027
Skills
- Customer service
- Guest accommodations
- Guest relations
- Issue resolution
- Financial transactions
- Complaint handling
- Food and beverage area setup
- Basic accounting
Certification
CPR
Timeline
Guest Service Representative
Target
02.2023 - Current
Barista
Dunkin Donuts
02.2021 - 03.2022
No Degree - Human Resources Management
Bellevue University