Kassidi Kendrick
Indianapolis,Indiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Receptionist
Sequence Health
Belzoni, Mississippi
05.2023 - 08.2024
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries.
Billing Specialist
Sagility Health
Remote, Mississippi
05.2022 - 05.2023
- Maintained up-to-date knowledge of changing Medicare regulations and guidelines.
- Provided exceptional customer service by promptly addressing patient inquiries or concerns related to their Medicare bills.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Processed payment via telephone with focus on accuracy and efficiency.
Remote Pharmacy Technician
Prime Therapeutics
Remote, Mississippi
04.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information.
- Solved customer problems by assisting with orders, navigating systems, and locating items.
- Communicated with patients to collect prescription info or arrange consultations with pharmacists.
Customer Service Representative
Alorica
Remote, Mississippi
02.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Maintained detailed records of customer interactions and ensured issue resolution.
- Assisted customers in navigating company website and placing online orders.
- Developed strong product knowledge to provide informed recommendations.
- Contributed to sales growth by upselling based on customer needs.
Education
Associate of Science - Allied Health
Brookline College Tempe Campus
01.2022
Diploma - Pharmacy Technician
Brookline College
01.2019
High School -
Humphreys County High School
01.2012
Skills
- Patient Scheduling
- Appointment Management
- HIPAA Compliance
- Telephone Etiquette
- Medical Terminology
- Customer Service
- Computer Proficiency
- Microsoft Office Proficiency
- Adaptable and Flexible
- Problem-Solving
- Collaboration and Teamwork
- Insurance Verification
- Active Listening
Timeline
Receptionist
Sequence Health
05.2023 - 08.2024
Billing Specialist
Sagility Health
05.2022 - 05.2023
Remote Pharmacy Technician
Prime Therapeutics
04.2021 - 05.2022
Customer Service Representative
Alorica
02.2020 - 04.2021
Associate of Science - Allied Health
Brookline College Tempe Campus
Diploma - Pharmacy Technician
Brookline College
High School -
Humphreys County High School
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