Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kassie Nowocin

Hockley,TX

Summary

Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Air Innovations LLC
Cypress, TX
12.2022 - Current
  • Managed financial activities such as payroll processing for contractors and weekly commission for technicians.
  • Entered data into spreadsheets using Microsoft Excel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Registered homeowner equipment in a timely manner. Reached out to manufacturers on homeowners behalf for any registration issues.

Customer Service Supervisor

Air Innovations LLC
Cypress, TX
12.2022 - 12.2023
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Assisted in developing training materials for new hires as well as existing employees.

Customer Service Representative

Air Innovations LLC
Cypress, TX
03.2019 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Bachelor of Science - Psychology

Sam Houston State University
Huntsville, TX
08-2018

Skills

  • Filing
  • Scheduling
  • Multi-line telephone system operation
  • Microsoft PowerPoint
  • Buildpro/Hyphen
  • Deadline-oriented
  • Multitasking and prioritization

References

References available upon request.

Timeline

Administrative Assistant

Air Innovations LLC
12.2022 - Current

Customer Service Supervisor

Air Innovations LLC
12.2022 - 12.2023

Customer Service Representative

Air Innovations LLC
03.2019 - 12.2022

Bachelor of Science - Psychology

Sam Houston State University

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Kassie Nowocin