Kate Stevenson
Coventry,RI
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and multitasking, consistently improving operational efficiency while fostering a positive work environment. Committed to continuous learning and professional growth.
Overview
2026
2026
years of professional experience
Work History
Crew Member
Dunkin' Donuts
2023 - Current
- Prepared and brewed coffee beverages according to established recipes and customer preferences.
- Operated cash register, handling transactions accurately and efficiently during peak hours.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment for customers.
- Assisted in training new team members on operational procedures and customer service standards.
- Stocked inventory supplies, monitoring levels to ensure availability of products during busy shifts.
- Collaborated with team members to streamline service processes, enhancing overall efficiency during service hours.
Cashier
Barnes and Nobles
01.2022 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to optimize checkout flow during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Bjs Wholesales Club
2020 - 01.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Assisted customers with product inquiries and locating merchandise on the sales floor.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Provided training to new cashiers on register operation and customer service standards.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counselor/Director
Town of Coventry Parks and Recreation
2021 - 2025
- Monitored counselor performance, providing feedback to foster professional growth and accountability.
- Supervised daily activities, ensuring safety and enjoyment for all campers.
- Developed and implemented engaging summer camp programs for diverse age groups.
- Established communication channels with parents to provide updates on camper progress.
- Coordinated daily schedules for staff assignments and efficient use of shared resources throughout the summer season.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
Sandwich Artist
SUBWAY®Restaurants
2022 - 2023
- Prepared and assembled sandwiches according to customer specifications and food safety guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash register accurately, processing transactions efficiently and handling payments.
- Implemented best practices for food storage and waste management, contributing to operational efficiency.
Education
Bachelor of Science - Psychology
University of Rhode Island
Kingston, Rhode Island, RIHigh School Diploma -
Coventry High School
Coventry, RI06.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Customer engagement
- Interactive communication skills
- Learning agility
- Valid Driver's license
- Complex Problem-solving
- Diversity awareness
- Salesmanship
- Willingness to learn
Timeline
Cashier
Barnes and Nobles
01.2022 - 06.2022
Crew Member
Dunkin' Donuts
2023 - Current
Cashier
Bjs Wholesales Club
2020 - 01.2022
Counselor/Director
Town of Coventry Parks and Recreation
2021 - 2025
Sandwich Artist
SUBWAY®Restaurants
2022 - 2023
Bachelor of Science - Psychology
University of Rhode Island
High School Diploma -
Coventry High School