Kate Walker
Dover,NH
Summary
Dynamic crew member with proven customer service and teamwork skills, honed at Dunkin' Donuts and Burger King. Excelled in enhancing customer satisfaction and team productivity through effective problem-solving and time management. Demonstrated resilience by mastering diverse roles, from order fulfillment to payment processing, contributing to significant service efficiency improvements. Highly efficient team member who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
04.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Brewed coffee and tea and changed out drink station syrups.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
Crew Member
Burger King
11.2021 - 03.2024
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
GED -
Exeter Adult Education
Exeter, NH12-2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Initiative and Self-Motivation
- Learning Agility
- Resilience and persistence
Timeline
Crew Member
Dunkin' Donuts
04.2024 - 10.2024
Crew Member
Burger King
11.2021 - 03.2024
GED -
Exeter Adult Education
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