Kateira Jones
Edgewood,MD
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Order Specialist
The Home Depot
01.2023 - 07.2026
- Processed customer orders efficiently using Home Depot's order management system.
- Coordinated with fulfillment teams to ensure timely delivery of products to customers.
- Resolved customer inquiries and issues, enhancing overall satisfaction and service experience.
- Maintained accurate inventory records, contributing to improved stock availability and order accuracy.
- Trained new team members on order processing procedures and systems usage.
Front Desk Receptionist
Workers’ Comp Law Firm LLC
10.2022 - 12.2022
- Streamlined communication between departments to improve overall operational efficiency and guest satisfaction.
- Oversaw inventory management for office supplies, ensuring adequate stock levels for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Shift Manager
Qdoba Mexican Eats
10.2021 - 10.2022
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Shift Manager
Popeyes
05.2018 - 10.2021
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored compliance with company policies and regulatory standards within the team.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School or GED - undefined
Kenwood High School
Essex, MD06.2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Oral and writing communication
Timeline
Customer Order Specialist
The Home Depot
01.2023 - 07.2026
Front Desk Receptionist
Workers’ Comp Law Firm LLC
10.2022 - 12.2022
Shift Manager
Qdoba Mexican Eats
10.2021 - 10.2022
Shift Manager
Popeyes
05.2018 - 10.2021
High School or GED - undefined
Kenwood High School