Naleina Leota
Honolulu,HI
Summary
Experienced professional with a strong background in customer service roles. Skilled in communication and problem-solving. Seeking a new role in a different industry. Proficient in effective communication with individuals from diverse backgrounds, resulting in strong relationships with customers and colleagues. Eager to bring this approach to a new opportunity and make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alaska Airlines
08.2022 - 02.2024
- Answering questions about flight schedules, prices and other airline information
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carryon bags for weapons
- Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays
- Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport
- Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines
- Processing customer reservations by confirming details with customers via phone or computer.
Front Store Associate
Longs Drug Store
10.2020 - 09.2022
- Operate cash register, knowledgeable in credit, debit, and gift card transactions, knowledgeable in applying coupons to transactions, assist customers with daily ads
- Stock items throughout store, conduct inventory as needed
- Greet customers and offer them assistance
- Explain the use and benefit of merchandise to customers.
Transporter, Customer Services
SAS Airport Services
04.2019 - 10.2020
- Assist wheelchair bound passengers to and from gates
- Assist passengers with tagging luggage at check in
- Check boarding passes
- Assist families with pets to and from quarantine checkpoint
- Knowledgeable with airline and dining locations
- Assist passengers with direction throughout airport departure and arrival gates
- Provide exceptional customer service at all time
- Ensure all wheelchairs are accounted for at end of shift.
Education
High School Diploma -
Redford High School
Honolulu, HI05.2019
Skills
- Time Management
- Excellent computer skills
- Cash register
- Excellent communication and social skills
- Customer service
- Cash handling
- English
- Sales
- Typing
- Leadership
- Negotiation
- Hospitality
- Supervising experience
- Communication skills
- Computer skills
- Basic math
Certification
Driver's License
Timeline
Customer Service Representative
Alaska Airlines
08.2022 - 02.2024
Front Store Associate
Longs Drug Store
10.2020 - 09.2022
Transporter, Customer Services
SAS Airport Services
04.2019 - 10.2020
High School Diploma -
Redford High School