Katelyn Cellura
Strongsville
Summary
Dynamic Property Manager with a proven track record at Oakwood Apartments, enhancing tenant satisfaction through exceptional customer service and effective communication. Skilled in property inspections and tenant relations, I successfully resolved disputes and improved retention rates, demonstrating my commitment to maintaining high standards in multi-family property management.
Overview
5
5
years of professional experience
Work History
Property Manager
Oakwood Apartments
01.2022 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Assistant Property Manager
Oakwood Apartments
12.2020 - 12.2021
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Consultant
Oakwood Apartments
11.2019 - 12.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
MBA - Business Administration And Management
University of Toledo
Toledo, OH08-2026
BBA - Business Administration And Management
University of Toledo
Toledo, OH08-2019
High School Diploma -
Rocky River High School
Rocky River, OH05-2013
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Fair housing mandates
- Multi-family property management
Timeline
Property Manager
Oakwood Apartments
01.2022 - Current
Assistant Property Manager
Oakwood Apartments
12.2020 - 12.2021
Leasing Consultant
Oakwood Apartments
11.2019 - 12.2020
MBA - Business Administration And Management
University of Toledo
BBA - Business Administration And Management
University of Toledo
High School Diploma -
Rocky River High School
Similar Profiles
Marcus McKinneyMarcus McKinney
Maintenance Crew Member at Oakwood ApartmentsMaintenance Crew Member at Oakwood Apartments
Econdra ScottEcondra Scott
Assistant Property Manager at Oakwood Reserve ApartmentsAssistant Property Manager at Oakwood Reserve Apartments
Ariana DouglasAriana Douglas
Crop Farmer at Oakwood Farms | Oakwood UniversityCrop Farmer at Oakwood Farms | Oakwood University
Jason CsankJason Csank
Grounds Crew at City of Strongsville - Recreation DepartmentGrounds Crew at City of Strongsville - Recreation Department
Ashley Lopez-MartinezAshley Lopez-Martinez
Insurance Agent at Homestead Insurance AgencyInsurance Agent at Homestead Insurance Agency