Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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KATELYN HILTON

Gardiner,ME

Summary

Outgoing college student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Consistently delivers above-average service to guests/clients. Highly efficient team player well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience

Work History

Crew Member

Aramark
05.2023 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Shift Leader/Certified Trainer

Dunkin' Donuts
05.2021 - Current
  • Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift. - Interacted pleasantly with guests to deliver quality customer service. - Drove team succuss by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations. - Processed cash and credit card payments, promptly returning receipts, coin, bills, and payment cards to customers.
  • Restocked napkins, condiments, and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage. -
  • Tailored orders to address customer allergies and gluten concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

BABYSITTER

Daniel and Ariel Pelkey
05.2019 - 05.2021
  • Responsibly watched children while parents were out.
  • Enforced rules to teach good manners and maintain safe environment.
  • Communicated with children's parents about daily activities, behaviors, and related issues.
  • Led hands-on activities consistent with child's interests and skills.
  • Engaged with children on individual basis to build positive, trusting relationships.

HOUSE CLEANER ASSISTANT

Marji Hilton
05.2018 - 03.2020
  • Used dusting and polishing skills to leave clean and shiny appearance on surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.

Education

Bachelor of Science, Nursing -

Bob Jones University
Greenville, SC
05.2027

High School Diploma -

Hilton Christian Academy
Gardiner, ME
06.2023

Skills

  • Customer Service
  • Store Opening and Closing
  • Problem-Solving
  • Crew Leadership
  • Willingness to Learn
  • Taking Orders
  • Workplace Efficiency
  • Drive-Thru Operations
  • Cleaning and Sanitizing
  • Interactive Communication Skills
  • Valid Driver's License
  • Teamwork and Collaboration
  • Assertiveness
  • Empathy and understanding
  • Positive attitude
  • Integrity and honesty
  • Resolving Complaints

Hobbies and Interests

  • Volleyball
  • Coffee
  • Pediatric Nursing
  • Journaling
  • Travel

Timeline

Crew Member

Aramark
05.2023 - Current

Shift Leader/Certified Trainer

Dunkin' Donuts
05.2021 - Current

BABYSITTER

Daniel and Ariel Pelkey
05.2019 - 05.2021

HOUSE CLEANER ASSISTANT

Marji Hilton
05.2018 - 03.2020

Bachelor of Science, Nursing -

Bob Jones University

High School Diploma -

Hilton Christian Academy

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KATELYN HILTON