Katelyn Norris
Webster
Summary
Results-oriented General Manager with a focus on achieving organizational goals known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
7
7
years of professional experience
Work History
General Manager
Chipotle
Galveston
04.2021 - Current
- Company Overview: Chipotle is a fast-casual restaurant chain known for its focus on fresh ingredients and customizable menu options. Website: https://www.chipotle.com
- Directed daily operations to ensure seamless workflow and enhance team collaboration.
- Scheduled staff effectively to optimize resources and boost operational efficiency.
- Supervised inventory management to maintain stock levels and reduce waste.
- Conducted staff training sessions to elevate team performance and productivity.
- Developed standard operating procedures for uniform service delivery and compliance.
- Addressed customer inquiries promptly to sustain high satisfaction levels.
- Led team meetings to improve communication and tackle operational challenges.
- Oversaw business operations, including budgeting, staffing, scheduling, inventory control, and sales.
- Chipotle is a fast-casual restaurant chain known for its focus on fresh ingredients and customizable menu options. Website: https://www.chipotle.com
Delivery Driver
Pizza Hutt
Webster
01.2019 - 04.2021
- Company Overview: Pizza Hutt is a global restaurant chain known for its pizza and other Italian-American dishes. Website: https://www.pizzahut.com
- Ensured prompt delivery of pizzas to maximize customer satisfaction.
- Communicated directly with customers to confirm orders and resolve concerns.
- Coordinated with kitchen staff to streamline order preparation and delivery schedules.
- Pizza Hutt is a global restaurant chain known for its pizza and other Italian-American dishes. Website: https://www.pizzahut.com
Education
High School Diploma -
Clear Creek High School
League City, TX07.2019
Skills
- Operational management
- Budgeting and forecasting
- Staff scheduling and planning
- Inventory management
- Standard operating procedures development
- Customer relationship management
- Employee training and development
- Team collaboration and dynamics
- Food safety compliance
Timeline
General Manager
Chipotle
04.2021 - Current
Delivery Driver
Pizza Hutt
01.2019 - 04.2021
High School Diploma -
Clear Creek High School