Katelyn Padilla
Summary
Enthusiastic and reliable professional, skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Can maintain focus and a positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Prioritizes multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Server
Chuy's Tex-Mex Restaurant
08.2023 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
Server
Plucker Wing Bar
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires and providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Applied Science - Applied Mathematics
San Jacinto College District
Pasadena, TX05.2026
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2022
Skills
- Order Management
- Relationship Management
- Guest Engagement
- Performance Improvement
- Regulatory Compliance
- Strong Work Ethic
- Professional Appearance
- Multitasking Abilities
Timeline
Server
Chuy's Tex-Mex Restaurant
08.2023 - Current
Server
Plucker Wing Bar
10.2022 - 08.2023
Associate of Applied Science - Applied Mathematics
San Jacinto College District
High School Diploma -
Pasadena Memorial High School
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