Katelynn Jackson

• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Organized and managed complex calendar of appointments, prepare and take detailed notes in meetings, and run errands.
• Ensured that all relevant paperwork was completed accurately prior to submission for approval.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Entered customer information and updates in database system to track interactions, relationships and sales opportunities.

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• Met and exceed personal sales goals and standards of performance by engaging customers, promoting sales and assisting other sales associates as needed
• Used automated systems and handheld technology devices to assist customers with completing transactions, price checks and purchases
• Engage with customers to ensure they have an outstanding experience
• Defused customer situations and provide resolution in a timely and effective manner
• Maintain communication with the Customer Service team on shipment and processing status of Purchase Orders
• Label inventory, prep samples to customers and sister stores when needed.

• Delivered great customer service through every client interaction by assisting when needed, providing a point of contact when further support was needed and following up to assure quality customer service
• Answered inquiries both telephonically and via email in a timely manner
• Managed the scheduling calendar for management and leadership
• Assist with long and short-term traveling arrangements
• Microsoft Office Products, Outlook, PowerPoint and Excel

• Informed guests of current and upcoming brand launches, store activities, and events
• Rendered exceptional customer skills by engaging customers and creating a friendly atmosphere while they checked out to promote a unique and memorable experience
• Worked with speed and efficiency, including managing the appropriate cash amount in the cash drawer while maintaining compliance with food safety standards
• Managed returns and attempted to make every return experience manageable for guests while following policies and procedures
• Developed good working relationships with team members and management.