Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kate Lynn Zamorano

West New York,NJ

Summary

Proven track record in enhancing guest experiences at Palisade Management through exceptional customer service and effective problem-solving skills. Adept in fostering inclusivity and mastering bilingual communication, my proactive approach and strong work ethic have significantly contributed to operational excellence. Specialize in conflict resolution and maintaining high standards of guest services. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Concierge

Palisade Management
01.2023 - 12.2023
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.

Assistant

Orion Industries Corp
03.2022 - 10.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • I also Speak to Languages Spanish and English

Education

High School Diploma -

Memorial High School
West New York, NJ
06.2024

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Proactive attitude
  • Guest Services
  • Telephone Etiquette
  • Training and mentoring
  • Discreet confidentiality

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Concierge

Palisade Management
01.2023 - 12.2023

Assistant

Orion Industries Corp
03.2022 - 10.2023

High School Diploma -

Memorial High School
Kate Lynn Zamorano