Katera Wilczynski
Shamokin,PA
Summary
Versatile and diligent, with a strong background in customer service and warehouse management. Excelled in maintaining high standards of cleanliness and efficiency, demonstrating exceptional teamwork, and honing Microsoft Systems knowledge. Achieved significant improvements in workplace efficiency and customer satisfaction through proactive problem-solving and inventory management skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Wendy's
04.2022 - 09.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Receptionist
H&R Block
11.2021 - 02.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Warehouse Worker
ASW
06.2019 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Pennridge High School
Perkasie, PA06-2021
Skills
- Customer Service
- Food Preparation
- Inventory Restocking
- Hospitality Service Expertise
- Teamwork and Collaboration
- Integrity and Honesty
- Workplace Efficiency
- Microsoft Systems Knowledge
- Warehouse Management
- Date Entry
Timeline
Crew Member
Wendy's
04.2022 - 09.2024
Receptionist
H&R Block
11.2021 - 02.2022
Warehouse Worker
ASW
06.2019 - 09.2020
High School Diploma -
Pennridge High School
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