Katerine Perez Ortiz
La Paz ,El Salvador
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in any situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Omni Hotels & Resorts
03.2024 - Current
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Collaborated with culinary team to accommodate special dietary requests, ensuring all guests'' needs were met.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
Ass. Waiter
Mediterranean Shipping Company
06.2023 - 01.2024
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Helped maintain inventory levels by restocking supplies as needed as an extra mile .
- Enhanced customer satisfaction by providing attentive and friendly service during their dining cruise experience.
Buffet Attendant
Mediterranean Shipping Company
05.2022 - 02.2023
- Earned a reputation for punctuality and reliability, performing tasks with minimal supervision to open buffet lines properly and close, made to get a promotion for ass. f&b supervisor .
- Enhanced customer satisfaction by maintaining a clean and well-stocked during buffet hours .
- Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
Customer Service Representative
Ubiquity Global Services
04.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns, complaints and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team that I won the best costumer service experience in 2021.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team .
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Teleoperador
Pronto BPO
04.2018 - 05.2020
- Review task done to make sure the highlight quality standards applied
- Assisted management in setting annual quality goals, continuously tracking progress towards these objectives and providing regular updates on performance.
- Enhanced production efficiency by identifying areas of improvement in the area that needs to work and provide what the coworkers need to improve to pass the standards of quality .
Education
Highschool -
Background General
Skills competence for life and work -
INJUVE
English Advanced -
E4CC
Adobe ILLustrator CC Basic -
CEREN
Elementary First Aid - Assistance to any person who has minor injuries to preserve life
Centro De Formacion De Marinos Mercantes
La Union El Salvador 01.2019
Skills
- Hospitality service expertise
- Problem-solving abilities
- Food safety understanding
- Professional Appearance
- Customer Relationship Management (CRM)
- Document Control
- Quality Control
- Scheduling
Personal Information
Nationality: Salvadorian
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Portuguese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Read
Timeline
Server
Omni Hotels & Resorts
03.2024 - Current
Ass. Waiter
Mediterranean Shipping Company
06.2023 - 01.2024
Buffet Attendant
Mediterranean Shipping Company
05.2022 - 02.2023
Customer Service Representative
Ubiquity Global Services
04.2021 - 05.2022
Teleoperador
Pronto BPO
04.2018 - 05.2020
Highschool -
Background General
Skills competence for life and work -
INJUVE
English Advanced -
E4CC
Adobe ILLustrator CC Basic -
CEREN
Elementary First Aid - Assistance to any person who has minor injuries to preserve life
Centro De Formacion De Marinos Mercantes
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