Katherine Adams
Philadelphia,PA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Complete Care at Harston Hall
Philadelphia, PA
10.2019 - Current
- Greet patients upon arrival, verify their personal and insurance information, and ensure all necessary paperwork is completed and accurate.
- Schedule, reschedule, and confirm appointments for patients, coordinating with healthcare providers to ensure timely and efficient care.
- Provide information on healthcare services, treatment procedures, and pre-appointment requirements, ensuring that they are fully prepared for their visits.
- Facilitate communication between patients, patients' families, and healthcare providers, acting as a liaison to convey messages, test results, and care instructions.
- Proactively working with patients, showing empathy and compassion throughout their treatment plan
- Manage and update medical records with new information as it becomes available.
- Coordinate medical transportation.
- Handle patients' complaints and concerns by working to resolve issues promptly.
Certified Nursing Assistant
Complete Care at Harston Hall
Philadelphia, PA
02.2016 - 10.2019
- Observed residents for any changes in their physical or mental condition.
- Monitored vital signs, including blood pressure, pulse rate, and respiration rate.
- Answered call lights promptly and responded to resident needs accordingly.
- Cleaned and sanitized rooms.
- Assisted with the ambulation of residents utilizing appropriate equipment safely.
- Provided emotional support.
- Personal hygiene assistance, such as bathing and dressing.
- Fostered relationships with the healthcare team to achieve individual care plan targets.
- Medication reminders.
Education
CNA License - Nursing
P&A Nursing
Philadelphia, PAHigh School Diploma -
Edison High School
Philadelphia, PASkills
- Regulatory compliance
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Patient care
- Attention to detail
- Patient advocacy
- Patient education
- Team leadership
- Electronic health records
Timeline
Patient Service Specialist
Complete Care at Harston Hall
10.2019 - Current
Certified Nursing Assistant
Complete Care at Harston Hall
02.2016 - 10.2019
CNA License - Nursing
P&A Nursing
High School Diploma -
Edison High School
Similar Profiles
Henry WilliamsHenry Williams
Cook Shift Leader at Complete Care At Harston HallCook Shift Leader at Complete Care At Harston Hall
Alexis HarrisAlexis Harris
Assistant Recreation Director at Harston HallAssistant Recreation Director at Harston Hall
DIONESIA KINGDIONESIA KING
Licensed Practical Nurse at Complete Care @ Shorrock Garden Care CenterLicensed Practical Nurse at Complete Care @ Shorrock Garden Care Center
Daniel FarrellDaniel Farrell
IT Specialist (Application Software) at Department of Homeland Security, USCISIT Specialist (Application Software) at Department of Homeland Security, USCIS
Royale Kalu-OjiRoyale Kalu-Oji
Project Vice President at African Immigrants Resources CenterProject Vice President at African Immigrants Resources Center