Summary
Overview
Work History
Education
Skills
Details about me
Timeline
Generic

Katherine Evans

Auburn,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Scheduler

Chick-fil-A
Braselton, GA
01.2022 - 01.2023
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Analyzed demand and recommended updates to schedule.
  • Resolved scheduling disputes.

Director of Operations

Chick-fil-A
Braselton, GA
01.2018 - 01.2022
  • Managed day-to-day operations of a large staff in multiple departments, (kitchen, front counter, drive thru and mobile delivery)
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Prepared staff work schedules and assigned team members to specific duties.

Teacher's Assistant

Faith Christian School
Chester, IL
09.2015 - 11.2017
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Supervised children and participated with children in activities.

Team Leader

Chick-fil-A
Fairview Heights, IL
08.2015 - 11.2017
  • Offered training and support to keep team members motivated and working toward objectives.
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Collaborated with other departments to ensure alignment of goals across teams.

Education

Some College (No Degree) - Business Administration

Southwestern Illinois College
Belleville, IL

Skills

  • Telephone Etiquette
  • Problem-Solving
  • Staff Coordination
  • Critical Thinking
  • Customer Service
  • Schedule Coordination
  • Strong Work Ethic

Details about me

I'm a highly organized mother of (soon-to-be-3) young children, excited to learn a new skill and to better help  the company in anyway I can 

Timeline

Scheduler

Chick-fil-A
01.2022 - 01.2023

Director of Operations

Chick-fil-A
01.2018 - 01.2022

Teacher's Assistant

Faith Christian School
09.2015 - 11.2017

Team Leader

Chick-fil-A
08.2015 - 11.2017

Some College (No Degree) - Business Administration

Southwestern Illinois College

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Katherine Evans