Katherine Gualandi
Grafton,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Service-oriented with a passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Carlson Funeral Home
Medina
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Consultant
Charles Chapman State Farm
Lorain, OH
01.2024 - 07.2024
- Worked alongside team to surpass sales goals.
- Resolved complex insurance queries effectively
- Boosted client retention by efficiently managing and updating customer databases.
- Evaluate customer information for crafting specialized insurance plans, boosting contentment.
- Provide ongoing support to clients, resolving inquiries and enhancing trust.
BDC Agent
Serpentini Chevrolet
Westlake, OH
07.2023 - 01.2024
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Identified and executed appropriate strategies for business success.
- Set up appointments with interested customers according to schedule availability.
Assistant Manager
T-Mobile
Boardman, OH
01.2023 - 07.2023
- Assist costumers with purchasing new plans and cell phones
- Diagnosed and resolved issues with cellphones and tablets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Facilitated onboarding of new sales team members.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales and Leasing Consultant
Flynn Auto Group
Columbiana, OH
03.2021 - 01.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Shift Manager
Dunkin' Donuts
06.2020 - 02.2021
- Utilized solid verbal communication and organizational skills to effectively meet goals set everyday while strictly following the company's policies and procedures
- Complete daily inspections of food and equipment to make sure that the safety standards were met
- Guide and direct employees to develop a better work ethic, show leadership, and promote self- accountability
- Maintained high standards of customer service during high-volume, fast-paced operations
- Followed operational policies and procedures for money management and security.
Assistant Manager
Taco Bell
10.2018 - 04.2019
- Utilized solid verbal communication and organizational skills to effectively meet goals set everyday while strictly following the company's policies and procedures
- Complete daily inspections of food and equipment to make sure that the safety standards were met
- Guide and direct employees to develop a better work ethic, show leadership, and promote self- accountability
- Maintained high standards of customer service during high-volume, fast-paced operations
- Followed operational policies and procedures for money management and security.
Correctional Officer
State of Ohio
11.2016 - 08.2018
- Managed up to 124 inmates per day and successfully controlled operations to reduce internal incidents
- Performed inspection of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband
- Monitored inmates' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict
- Conducted inmate counts and security rounds to prevent and monitor for escapes while ensuring the safety and security of the unit
- Complied with and enforced security procedures for keys, equipment and supplies
- Operated control rooms, monitored and accessed gates and doors, cameras, alarms, and video terminals, operated control panels in response to audio and visual cues and requests by staff
- Prepared, processed, and maintained forms, reports, logs, records, and activity.
Education
Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General Studies
Springfield Local
New Middletown, OH05.2010
Skills
- Data entry
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Critical thinking
- Deadline oriented
- Meticulous attention to detail
- Training and coaching
Timeline
Administrative Assistant
Carlson Funeral Home
08.2024 - Current
Insurance Consultant
Charles Chapman State Farm
01.2024 - 07.2024
BDC Agent
Serpentini Chevrolet
07.2023 - 01.2024
Assistant Manager
T-Mobile
01.2023 - 07.2023
Sales and Leasing Consultant
Flynn Auto Group
03.2021 - 01.2023
Shift Manager
Dunkin' Donuts
06.2020 - 02.2021
Assistant Manager
Taco Bell
10.2018 - 04.2019
Correctional Officer
State of Ohio
11.2016 - 08.2018
Psychology
Southern New Hampshire University
High School Diploma - General Studies
Springfield Local