Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Guzman

Jacksonville,FL

Summary

Ive been working since I was 14. Starting at an early age has taught me how to be independent and a hard worker. I worked in the daycare industry for a year, which taught me patience and how to stay on my feet and learn things quickly. Because i've worked in customer service and retail from a young age, I know how to stay professional at all times and always listen to the customer to understand their perspective. I love learning new things and adapt to new surroundings quickly. Im very outgoing and always listen, which helps me provide customers the best experience and service.

Overview

2025
2025
years of professional experience

Work History

Receptionist

Anthem Lakes Waterview Senior Living in Jacksonville Florida
Jacksonville, FL
07.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Daycare Teacher

Peas In A Pod Learning Center
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Retail Sales Associate

Old Navy
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service

Adventure Landing
  • Provided company information and policies to customers upon inquiry and answered questions.
  • Maintained communication at all times
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Education

GED -

Dessert Academey Homeschool
Jacksonville, FL
10.2024

Skills

  • Scheduling
  • Time Management
  • Customer Service

Timeline

Receptionist

Anthem Lakes Waterview Senior Living in Jacksonville Florida
07.2024 - Current

Daycare Teacher

Peas In A Pod Learning Center

Retail Sales Associate

Old Navy

Customer Service

Adventure Landing

GED -

Dessert Academey Homeschool

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Katherine Guzman