Summary
Overview
Work History
Skills
Timeline
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Katherine Jackson

Gainesville,Florida

Summary

Experienced Hotel Manager and Director of Human Resources with several years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.

Overview

17
17
years of professional experience

Work History

Director of Human Resources

Westin Hotel
Chattanooga, TN
04.2021 - 07.2023
  • Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
  • Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
  • Maintained confidential records related to personnel files and other sensitive documents.
  • Counseled managers on disciplinary actions when necessary.
  • Recruited and trained new employees to manage overall talent acquisition.
  • Developed training programs to improve staff development opportunities.
  • Drafted job descriptions and prepared job postings for open positions.
  • Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
  • Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
  • Maintained employee payroll records and processed payroll data accurately.

Front Office Manager

Marriott
Palm Beach Gardens, FL
02.2014 - 04.2021
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Responsible for monitoring and responding to all Guest Satisfaction Surveys.
  • Responsible for monitoring and maintaining all brand projects.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.

Human Resources Manager /Front Office Supervisor

Courtyard by Marriott
Stuart, FL
05.2009 - 02.2014
  • Conducted interviews, hired new staff, and conducted onboarding processes.
  • Analyzed employee performance to determine areas of improvement and create development plans.
  • Oversaw employee relations issues such as grievances and disciplinary actions.
  • Reported on workplace health and safety compliance to superiors.
  • Scheduled random drug testing for employees to diminish regularity risks.

Director of Human Resources

Holiday Inn Palm Beach Airport
West Palm Beach, FL
02.2006 - 03.2009
  • Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
  • Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
  • Conducted performance reviews for employees in all departments.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Developed training programs to improve staff development opportunities.
  • Drafted job descriptions and prepared job postings for open positions.
  • Organized onboarding processes for new hires, including orientation sessions and paperwork completion.

Skills

  • Employee Relations
  • Hiring and Recruitment
  • Payroll Administration
  • Benefits Programs
  • Training Leadership
  • Recordkeeping
  • Policy Implementation

Timeline

Director of Human Resources

Westin Hotel
04.2021 - 07.2023

Front Office Manager

Marriott
02.2014 - 04.2021

Human Resources Manager /Front Office Supervisor

Courtyard by Marriott
05.2009 - 02.2014

Director of Human Resources

Holiday Inn Palm Beach Airport
02.2006 - 03.2009

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Katherine Jackson