Katherine Landry
Kentwood
Summary
Seasoned, curious professional with background in fast-paced environments. Excels in communication, teamwork, and adaptability, ensuring seamless game flow and positive guest experiences. Known for maintaining game integrity, handling transactions with accuracy, and providing exceptional customer service. Strengths include deep knowledge of various table games rules and strategies, strong interpersonal skills, and ability to manage stress effectively.
Overview
11
11
years of professional experience
Work History
Table Games Dealer
Gun Lake Casino
Wayland
06.2014 - Current
- Maintained a positive attitude and professional demeanor during shifts.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Answered questions from patrons regarding house rules or gaming regulations.
- Utilized appropriate strategies when dealing specific games.
- Ensured all gaming equipment was in working order before beginning a shift.
- Dealt table games such as Blackjack, 3 Card, and Roulette professionally and accurately.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Verified patron identification to confirm legal age for gambling activities.
- Collected losing bets and paid out winnings promptly and accurately.
- Assisted new players with understanding game rules and procedures.
- Communicated effectively with other members of the table games team.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Fostered an entertaining, high-paced environment by engaging guests in conversation.
- Observed gamblers to identify marking, switching and counting cards.
- Performed functional game duties quickly by efficiently handling money and chips.
- Adhered to established policies and procedures while dealing at tables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Table Games Toke Committee President
Gun Lake Casino
Wayland
05.2019 - 07.2021
- Ensured compliance with regulatory requirements and ethical standards.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Implemented new technologies to streamline organizational processes when needed.
- Spearheaded crisis management efforts to protect company reputation and stability.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management through Microsoft.
- Monitored legislative changes that could affect the organization's operations or funding sources.
- Ensured integrity while maintaining the financial bridge between HR and Table Games department.
Table Games Toke Committee Vice President
Gun Lake Casino
Wayland
04.2018 - 04.2019
- Step in as acting Toke Committee President
Table Games Toke Committee Manager
Gun Lake Casino
Wayland
04.2016 - 04.2018
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led a team of 3 employees to carry and count the collective of tips for the daily toke pool.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed risk by developing and implementing effective risk management strategies.
Education
High School Diploma -
Rockford High School
Rockford, MI06-2010
Skills
- Game rules
- Table games dealing
- Money handling
- Regulatory compliance
- Customer service
- Conflict resolution
- Team collaboration
- Risk management
- Employee training
- Operational efficiency
- Crisis management
- Communication skills
- Analytical thinking
- Problem-solving aptitude
- Psychological Understanding
- Quick decision making
- Interpersonal communication
- Team building
- Teamwork and collaboration
- Guest relations
- Multitasking Abilities
- Time management
- Card handling
- Strong mathematical skills
Timeline
Table Games Toke Committee President
Gun Lake Casino
05.2019 - 07.2021
Table Games Toke Committee Vice President
Gun Lake Casino
04.2018 - 04.2019
Table Games Toke Committee Manager
Gun Lake Casino
04.2016 - 04.2018
Table Games Dealer
Gun Lake Casino
06.2014 - Current
High School Diploma -
Rockford High School