Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Lawrence

Middleburg,FL

Summary

High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

7
7
years of professional experience

Work History

Server

Bonefish Grill
Jacksonville, FL
08.2023 - Current
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided exceptional service to high volume of daily customers.
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/Key

The Flying Fish Taphouse
Jacksonville, FL
09.2022 - 07.2023
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted in training new servers.
  • Assigned sections
  • Assisted servers with customer complaints, finding solutions to maintain guest satisfaction

Server

Carbones Prime
Hartford, CT
01.2019 - 03.2020
  • Conducting table side service, making table side Caeser salad, flambe'ing bacon for spinach salad also flambe'ing desserts ex. banana foster
  • Paying close attention to detail, accurately applying seat numbers, modifying orders accurately
  • Consistent in high check averages through suggestive selling and wine pairing

Server

Balos
West Hartford, CT
02.2017 - 03.2019
  • Coaching and mentoring new servers
  • Assisting team members during rush periods to assist teammates while promoting teamwork
  • assisting management in pre-shift meetings, to offer encouragement and begin service in high energy, good spirits
  • promoting up-selling techniques with team

Education

High School Diploma -

Francis T. Maloney High School
Meriden, CT
07-2007

Skills

  • Menu Knowledge
  • Point of Sale (POS) System Operations
  • Wine Pairings
  • Sales Techniques
  • Suggestive Selling
  • Liquor, Wine, and Food Service
  • Buffet Setup and Takedown
  • Menu Presentation
  • Positive and Professional
  • Item Promotion
  • High-Volume Dining

Timeline

Server

Bonefish Grill
08.2023 - Current

Server/Key

The Flying Fish Taphouse
09.2022 - 07.2023

Server

Carbones Prime
01.2019 - 03.2020

Server

Balos
02.2017 - 03.2019

High School Diploma -

Francis T. Maloney High School

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Katherine Lawrence