Katherine Mercado

• Fostered and strengthened client relationships to ensure alignment with property selection needs and preferences.
• Executed comprehensive market research to identify emerging trends and enhance pricing strategies for listings.
• Facilitated preparation of marketing materials, including property descriptions and multimedia presentations.
• Facilitated open houses and property showings, fostering inviting atmospheres for prospective buyers.
• Negotiated contracts and offers, advocating for client interests throughout the transaction process.
• Monitored local real estate market conditions to provide clients with informed insights and guidance.
• Collaborated with mortgage lenders, inspectors, and appraisers to facilitate smooth transactions for clients.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

• Coordinated with subcontractors and suppliers to optimize resource allocation for renovation projects.
• Conducted regular performance evaluations, providing constructive feedback to enhance staff productivity.
• Analyzed project budgets, identifying cost-saving opportunities while maintaining quality deliverables.
• Fostered strong client relationships, addressing concerns promptly to improve customer satisfaction ratings.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Maintained accurate patient records using electronic medical record systems for streamlined access.
• Facilitated insurance verification processes to expedite patient billing procedures effectively.
• Resolved patient inquiries and concerns promptly, contributing to overall satisfaction ratings.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.

• As a legal billing coordinator I was responsible for generating invoices for each client, manage financial accounts, and otherwise help record information about the billable legal services provided to each client.

• Welcomed and directed visitors in person or over the telephone. Maintained security and issued visitor badges, telecommunication system, safe and clean reception area. Contribute to team effort. Coordinate with doctors and registered nurses to develop care plans for patients. Organized, updated and maintained over 1000 patient charts. Maintained patient privacy and confidential patient information. Act as a liaison between patient and physician, schedule all surgeries and pre-operative lists, pre-certify all major diagnostic exams. Coordinated patient after care treatment / referrals to specialists for further care. Handled all insurance criteria needed to properly process needs of patients.

Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events.

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Served as the company’s only bilingual Spanish/English customer service representative. Successfully interacted with customers and retail buyers to expedite orders.

Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team success through effective communication and collaboration.