Katherine Miller
Aurora,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Lead Receptionist
Alden Gardens of Waterford
Aurora, IL
08.2023 - Current
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Performed data entry tasks into various computer programs accurately and efficiently.
Life Enrichment Manager
Sunrise Senior Living of, North
Naperville
07.2021 - 08.2023
- Plan and execute events
- Conflict resolution
- Scheduled activities designed to encourage residents to socialize among themselves and enjoy time with family members.
- Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
Assistant Activity Director
Meadowbrook Manor- Naperville
03.2020 - 07.2021
- Project Management
- Documentation & charting
- Family & Resident relations
- Delegated work to staff, setting priorities and goals.
- Communicated with families to convey information about events or activities.
- Trained workers in company procedures or policies.
Lead Receptionist
Alden Estates
Naperville, IL
03.2019 - 01.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted in employee recruitment, hiring and interview processes.
Education
Bachelor of Arts - Psychology
Monmouth College
05.2016
Skills
- Customer service
- Knowledge of HIPPA
- Microsoft programs
- Point Click Care
- Schedule Management
Timeline
Lead Receptionist
Alden Gardens of Waterford
08.2023 - Current
Life Enrichment Manager
Sunrise Senior Living of, North
07.2021 - 08.2023
Assistant Activity Director
Meadowbrook Manor- Naperville
03.2020 - 07.2021
Lead Receptionist
Alden Estates
03.2019 - 01.2020
Bachelor of Arts - Psychology
Monmouth College
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