Katherine Rodezno
Reston,VA
Summary
A compassionate and results-driven individual with extensive experience in high-volume customer service and team training. I have a proven record of enhancing operational efficiency through strong organizational and problem-solving skills. Adept at communicating effectively with diverse populations, demonstrating patience and empathy in every interaction. I am committed to maintaining a positive environment and delivering exceptional care.
Overview
2
2
years of professional experience
Work History
Server
Founding Farmers
Reston, VA
03.2023 - 07.2024
- Thrived in a fast-paced environment by efficiently managing multiple tables and tasks simultaneously.
- Strong communication skills, by interacting with guests, to ensure guest satisfaction.
- Effective problem-solving skills, delivering prompt solutions to guests.
- Managed time effectively by balancing priorities and ensuring prompt service during peak hours.
- Demonstrated teamwork and collaboration by coordinating with colleagues to maintain smooth operations.
- Delivered consistent, high-quality service while adhering to health and safety regulations.
- Demonstrated attention to detail by managing customers' orders and handling payment accurately.
Trainer
Silver Diner
Reston, VA
03.2022 - 07.2023
- Trained and mentored new employees, ensuring they learned policies, customer service standards, and health regulations.
- Demonstrated strong communication by explaining tasks, addressing questions, and providing employee feedback.
- Adapted training techniques to accommodate various learning styles, improving employee performance and retention.
- Cultivated a culture of kindness and respect among staff by modeling empathetic communication and active listening.
- Fostered strong relationships with both staff and customers by demonstrating patience and understanding, contributing to a welcoming atmosphere.
Education
High School Diploma -
South Lakes High School
Reston, VA06-2023
Some College (No Degree) - Health Science
Northern Virginia Community College
Annandale, VASkills
- Communication Skills
- Time Management
- Problem Solving
- Team Collaboration
- Adaptability and Flexibility
- Patience
- Technology
- Confidentiality and Proffessionalism
- Interpersonal Skills
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Founding Farmers
03.2023 - 07.2024
Trainer
Silver Diner
03.2022 - 07.2023
High School Diploma -
South Lakes High School
Some College (No Degree) - Health Science
Northern Virginia Community College
Similar Profiles
Rebeca AyodeleRebeca Ayodele
Host/Restaurant Busser at Founding FarmersHost/Restaurant Busser at Founding Farmers
Neya AnandNeya Anand
Host at Founding FarmersHost at Founding Farmers
Mirian Alejandra Rivera (Allie)Mirian Alejandra Rivera (Allie)
FOH Supervisor & Head Bartender at Founding FarmersFOH Supervisor & Head Bartender at Founding Farmers