KATHERINE STAPLETON
Holland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Stapleton Insurance Group
05.2021 - 07.2024
- Organized and maintained both physical and digital file systems, implementing systematic approach to categorize and archive data for easy accessibility and retrieval
- Participated with team members to provide support during peak call times, contributing to balanced workload and efficient customer service delivery
- Maintained confidentiality and security of client information, adhering to strict privacy protocols and ensuring compliance with data protection regulations
- Acted as key link between clients and insurance agents, demonstrating interpersonal skills and ensuring clients were directed to respected agent for their specific needs
Customer Service Specialist
Pride Dry Cleaners
05.2021 - 01.2024
- Provided customer service by aiding clients with drop-off and pick-up orders, addressing inquiries, and offering recommendations to meet their garment care needs
- Independently managed daily operations, demonstrating strong organizational and multitasking skills to ensure efficient workflow
- Collaborated with team members to accommodate individual scheduling preferences, fostering positive work environment
- Managed inventory control and ordering processes in collaboration with owner, optimizing stock levels and minimizing waste
Education
Bachelor of Science Administration - Geological Science - Environmental Water Resources
Ohio University, College of Arts And Sciences
Athens, OH05.2025
Skills
- Account Management
- Complaint resolution
- Critical Thinking
- Dependable and Responsible
- Geoscientific Writing
- Geoscience Research Methods
- Record keeping
Websites
Honors And Awards
Ohio Excellence Scholar, Athens, Ohio, 08/2021
Leadership Activities And Memberships
- Stone Oak Country Club, Holland, Ohio, 06/2020 - 08/2020, Diving Head Coach, Established and enforced safety protocols during practice sessions and competitions, prioritizing the wellbeing of participants and ensuring compliance with relevant regulations., Conducted assessments of each diver's abilities and provided personalized feedback, enabling tailored coaching strategies to address individual strengths and areas for improvement.
- Alpha Xi Delta Sorority, Athens, Ohio, 08/2021 - Present, Member, Worked as Alumni Relations, including reaching out to past members and updating individuals on current events to raise money to contribute to our philanthropy., Developed strong organization and time-management skills by balancing academic responsibilities with sorority commitments, demonstrating the ability to meet deadlines and manage multiple tasks.
Timeline
Administrative Assistant
Stapleton Insurance Group
05.2021 - 07.2024
Customer Service Specialist
Pride Dry Cleaners
05.2021 - 01.2024
Bachelor of Science Administration - Geological Science - Environmental Water Resources
Ohio University, College of Arts And Sciences
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