Katherine Grace Runnels
Jeremiah’s Italian Ice
Ruston,LA
1
year of professional experience
Dedicated shift lead with a strong focus on customer service and employee training. Proven ability to enhance team performance and manage operations effectively.
Work History
Shift Lead
1 Year 1 Month- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels and performed stock replenishment to maintain optimal supply.
- Implemented cash handling procedures to ensure accurate transactions and financial accountability.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Monitored equipment functionality, ensuring compliance with health and safety regulations..
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Bachelor of Science - Kinesiology
High School Diploma
- Honors Graduate,
- Completed Dual Enrollment Credits in College Algebra, Trigonometry, English, and World Civilizations
- 3.6 GPA
- Extracurricular Activities: Volleyball Manager and 4 years on Varsity Soccer
Skills
Cash handling
Staff supervision
Customer support
Team leadership
Inventory management
Task delegation
Customer service focus
Guest service
Positive mindset
Timeline
Shift Lead
Jeremiah’s Italian Ice
07.2025 - 08.2026Read More
Louisiana Tech University
Bachelor of Science from Kinesiology
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Acadiana Renaissance Charter Academy High School
High School Diploma
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