Katherine Johanna Guaman
Administration
Brooklyn,United States
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
63 Autobody
Brooklyn, NY
08.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed over 50 calls per day , in very busy environment.
Tutor
Kairos Learning Community
Brooklyn, NY
03.2016 - 12.2018
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with parents to develop appropriate tutoring lessons.
- Worked with students in classrooms or home environments to provide educational support.
- Responded to email and telephone requests to provide students with specific information.
Sales Associate
Williams Candy
Brooklyn, NY
03.2011 - 07.2015
- Engaged with customers to build rapport and loyalty.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Psychology
Brooklyn College of The City University of New York
Brooklyn, NY 01.2018 - 09.2019
Associate Of Arts And Sciences - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2014 - 12.2018
Skills
Database administration
Customer and client relations
English and Spanish fluent
Filing and data archiving
Multi-line Telephone Systems
Scheduling
Time management
Office administration
Timeline
Administrative Assistant
63 Autobody
08.2019 - Current
Psychology
Brooklyn College of The City University of New York
01.2018 - 09.2019
Tutor
Kairos Learning Community
03.2016 - 12.2018
Associate Of Arts And Sciences - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
08.2014 - 12.2018
Sales Associate
Williams Candy
03.2011 - 07.2015