Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Kathleen Basbagill

Delaware,OH

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for several locations throughout area. Excellent record of success driving improvements and elevating performance resulting in increased revenue and Brand experience. Team leader with success guiding, coaching, training and motivating employees. Continued success in training, hiring and helping employees reach their full potential at all levels.

Overview

34
34
years of professional experience
1
1
Certification

Work History

District Manager

Pizza Hut
Delaware, OH
05.2023 - Current
  • Conducted regular store visits to ensure compliance with company policies and standards.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Developed and implemented a region-wide training program to continue to improve the development of our team.
  • Oversee all training in 30 locations to ensure all brand and company standards are being met.
  • Create calendar for all Region Workshops and new product rollouts. As well as organize and help facilitate classes.

Region Coach

Pizza Hut
Delaware, OH
06.2021 - 05.2023
  • Provided guidance to District Managers in order to help them develop their skills and achieve desired goals.
  • Directed the operations of a multimillion-dollar business.
  • Implemented operational strategies to increase sales, reduce costs and improve customer satisfaction.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Implemented training programs for new employees, as well as existing staff members.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured compliance with health and brand standards.
  • Communicated clear and consistent messages regarding Company goals to produce desired results.
  • Assessed reports and made adjustments to realign with company targets.

District Manager

Pizza Hut
Delaware, OH
07.2019 - 06.2021
  • Conducted regular store visits to ensure compliance with company policies and standards.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Successfully opened five new locations. Assisting with the oversight on construction, equipment installation, account set up, inspections, staffing and training, and ordering of smallwares.
  • Hired and developed RGMs to satisfy immediate needs, as well as maintain a bench in order to accommodate unexpected changes.

Restaurant General Manager/Training Manager

Pizza Hut
Delaware, OH
10.1999 - 07.2019
  • Ensured compliance with health and food safety standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored daily operations to ensure adherence to brand policies and procedures.
  • Created staff schedules and monitored labor costs.
  • Recruited, trained, and supervised team members and junior managers.
  • Resolved customer complaints in a professional manner.
  • Analyzed financial statements for the restaurant.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Kept up-to-date records of employee performance reviews.
  • Provided direction, guidance and motivation to team members.
  • Conducted regular meetings with staff members to discuss operational issues and successes.
  • Developed training materials, including manuals, guides and handouts.
  • Developed several team members into leadership positions, including restaurant general managers.
  • Facilitated workshops for rising managers.
  • Instrumental in training external RGMs and Area Coaches.
  • Secured school lunch accounts in three school districts, servicing twelve schools weekly.

Salaried Assistant Manager

Pizza Hut
Delaware, OH
02.1999 - 07.1999
  • Ensured compliance with company policies and procedures.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed data from guest surveys to identify opportunities for improvement.
  • Supervised daily operations, including assigning duties, managing labor, and inventory.
  • Provided guidance and support to shift managers and team members.

Shift Manager

Pizza Hut
Delaware, OH
08.1997 - 02.1999
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling.
  • Conducted shift meetings to review sales and service goals, and promotions.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured all opening and closing duties were completed accurately, according to brand standards.
  • Resolved conflicts between staff members in a professional manner.

Server

Pizza Hut
Delaware, OH
02.1994 - 08.1997
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.

Retail Store Manager

Rare Earth Gems and Minerals
Delaware, OH
08.1990 - 07.1997
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed payroll processing activities, including timesheet calculations and deductions.
  • Reconciled bank statements on a weekly, monthly and annual basis ensuring accuracy between physical documents and bookkeeping entries.

Skills

  • Operations Oversight
  • Leadership Development
  • Staff Recruiting
  • Tactical business planning
  • Profitability Optimization
  • Revenue Generation
  • Financial Management
  • Multi-unit management
  • Budget Management
  • Training

Certification

  • Servsafe
  • Level 2 Servsafe

Accomplishments

  • District Manager of the Year 2020
  • Two time RGM of the Year
  • Team Player Award Ohio Region (2002, 2003, 2004, 2005, 2006, 2007, 2008, 2011, 2012, 2013, 2014, 2015, 2016, 2017)
  • Pat Murtha Teamwork Award

Timeline

District Manager

Pizza Hut
05.2023 - Current

Region Coach

Pizza Hut
06.2021 - 05.2023

District Manager

Pizza Hut
07.2019 - 06.2021

Restaurant General Manager/Training Manager

Pizza Hut
10.1999 - 07.2019

Salaried Assistant Manager

Pizza Hut
02.1999 - 07.1999

Shift Manager

Pizza Hut
08.1997 - 02.1999

Server

Pizza Hut
02.1994 - 08.1997

Retail Store Manager

Rare Earth Gems and Minerals
08.1990 - 07.1997
  • Servsafe
  • Level 2 Servsafe

Similar Profiles

CREATE PROFILE
Kathleen Basbagill