Kathleen Martin

Recruited for 170 stores and maintained a staffing percentage of 95% or higher in all markets.

• Identified and recruited potential candidates through job postings, referrals, and other sources.
• Conducted initial phone screens with qualified applicants to assess their skills and experience.
• Reviewed resumes, conducted in-depth interviews, and evaluated candidate qualifications.
• Provided guidance on job descriptions, salary ranges, and interview processes.
• Scheduled 20-40 interviews per day
• Developed healthy work relationships with management to gain knowledge of their staffing needs.

Managed a high performing service center operated by a franchisee of Valvoline Instant Oil Change with 170 locations, focusing on the customer experience and overall operational excellence.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Resolved customer complaints in a timely manner and onsite.
• Primarily focused on conflict resolutions on a day to day basis.
• Monitored service performance metrics to identify areas of improvement.
• Met certification deadlines by training and certifying staff members in day-to-day operations and customer interactions.

• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Documented patient care services by charting in designated areas.
• Reported changes in patient conditions to registered nurse or physician.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.

• Assisted cashiers with resolving customer complaints and inquiries.
• Provided guidance to cashiers on how to accurately ring up customers' purchases.
• Trained new cashiers on proper use of registers and store policies.
• Monitored cashier performance, providing feedback as needed.
• Coordinated with other departments when additional support was needed during peak hours.
• Ensured compliance with all safety regulations while performing tasks.
• Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.