Summary
Overview
Work History
Skills
Timeline
SalesAssociate

KATHLEEN SELLERS

Santee,USA

Summary

Efficient and conscientious Client Advisor with strong abilities in customer relations, problem-solving, and sales strategies. Skilled in identifying client needs, providing tailored solutions, and maintaining detailed records to ensure accuracy and order. Demonstrates solid work ethic, focusing on completing tasks quickly and minimizing errors. Bringing valuable knowledge and skills to role of Client Advisor.

Overview

7
7
years of professional experience

Work History

Sales Associate

Coach
San Diego, CA
03.2025 - Current
  • Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Client Advisor

Armani Exchange
San Diego, CA
03.2024 - 03.2025
  • Developed strong relationships with clients by responding quickly to inquiries and resolving issues promptly.
  • Advised customers on the best use of products to maximize their benefits.
  • Guided clients in product selection, enhancing overall shopping experience.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Sales Associate

Loft Ann Taylor
San Diego, CA
04.2021 - 02.2024
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Tagged new merchandise for sale and updated signs.

Sales Associate

Neumann Marcus
San Diego, CA
05.2019 - 09.2020
  • Assisted customers with product selection to ensure customer satisfaction.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Built relationships with customers to encourage repeat business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Skills

  • Money handling
  • Customer engagement
  • Theft deterrence
  • Teamwork and collaboration
  • Professionalism and etiquette
  • Honest and dependable

Timeline

Sales Associate

Coach
03.2025 - Current

Client Advisor

Armani Exchange
03.2024 - 03.2025

Sales Associate

Loft Ann Taylor
04.2021 - 02.2024

Sales Associate

Neumann Marcus
05.2019 - 09.2020
KATHLEEN SELLERS