Kathleen Turner
Greenwood,IN
Summary
Dynamic Office Manager at Express Restorations with a proven track record in staff hiring and relationship building. Expertly managed budgets and resources to enhance productivity, while fostering a positive work environment through effective team bonding and performance improvement initiatives. Committed to delivering exceptional customer service and operational excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Express Restorations
05.2011 - 03.2025
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Marketing And Sociology
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-1996
Skills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Administrative oversight
- Scheduling coordination
- Credit and collections
- Customer service
- Scheduling and calendar management
- Facility management
- Payroll processing
- Team bonding
- Staff training
- Performance improvement
- Relationship building
- Event coordination
- Clerical support
- Office administration
Timeline
Office Manager
Express Restorations
05.2011 - 03.2025
Bachelor of Science - Marketing And Sociology
Indiana University, Purdue University Indianapolis
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