Kathleen Vorpahl
Jacksonville,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Receptionist
Mantality Health
10.2022 - 09.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Received and routed laboratory results to correct clinical staff members.
- Administered injections as prescribed, adhering strictly to protocols for patient safety.
Barista Shift Lead
Starbucks
07.2020 - 05.2021
- Memorized ingredients and recipes for wide variety specialty drinks.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Corporate Sales Representative
MACY'S Headquarters
06.2019 - 03.2020
- Delivered comprehensive product training sessions for new corporate customers, ensuring proper usage and maximizing value from purchased solutions.
- Implemented CRM software to streamline communication with clients and improve internal collaboration among team members.
- Worked closely with cross-functional teams to ensure smooth delivery of products or services to corporate clients.
- Analyzed market trends to identify new business opportunities within the corporate sector.
- Boosted overall sales revenue by establishing strong relationships with key corporate clients.
- Attended monthly sales meetings and quarterly sales trainings.
Key Holder
Occasionally Yours
10.2018 - 04.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Cosmetic Counter Manager
Kiehl's
01.2016 - 10.2018
- Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Ordered supplies and inventory for cosmetics
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
Sales Associate
Kate Spade
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
McEwen Funeral Home
06.2015 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Provided administrative support to funeral home staff.
Education
Bachelor of Arts - Graphic Design/ Photography
Queen's University of Charlotte
Charlotte, NC05.2015
Associate of Arts - Graphic Design
University of Cincinnati
Cincinnati, OH05.2013
Associate of Arts - Religion
Capernwray Bible College
Manchester, England05.2010
High School Diploma -
Cincinnati Hills Christian Academy
Cincinnati, OH05.2009
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Medical receptionist experience
- Front Desk Operations
- Office Administration
- Patient Scheduling
- Sales
- Electronic Medical Records
- Medical Terminology
- Workflow Optimization
- Sales Team Mentoring
- Leadership
Timeline
Medical Assistant/Receptionist
Mantality Health
10.2022 - 09.2023
Barista Shift Lead
Starbucks
07.2020 - 05.2021
Corporate Sales Representative
MACY'S Headquarters
06.2019 - 03.2020
Key Holder
Occasionally Yours
10.2018 - 04.2019
Cosmetic Counter Manager
Kiehl's
01.2016 - 10.2018
Sales Associate
Kate Spade
09.2015 - 01.2016
Receptionist
McEwen Funeral Home
06.2015 - 09.2015
Bachelor of Arts - Graphic Design/ Photography
Queen's University of Charlotte
Associate of Arts - Graphic Design
University of Cincinnati
Associate of Arts - Religion
Capernwray Bible College
High School Diploma -
Cincinnati Hills Christian Academy
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