Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Cover Letter
Timeline
Generic

Kathrine Toussaint

Staten Island,NY

Summary

Ambitious, Self-Motivated Individual with experience in Law Academics interested in continuing such a degree. To include, while working within communications, public relations, or as a customer service representative through full/part-time job/internship. I seek challenging positions that will allow career advancement and growth

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Top Tier Solar Solutions, LLC
05.2026 - Current
  • Connecting with homeowners via outbound texting / dialing
  • Setting qualified appointments
  • Conducted follow-up calls to ensure customer satisfaction post-installation.
  • Suggested additional products or services that may benefit the customer's needs.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.

Customer Service Rep NY Tolling

TTEC Tolling Solution NY, LLC
03.2024 - 01.2026
  • Assisted customers with inquiries regarding tolling services and account management.
  • Provided accurate information about toll pricing and payment options to clients.
  • Handled customer complaints and resolved issues effectively and efficiently.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Trained new staff on customer service protocols and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Experience Associate I

Conduent State & Local Solution, INC
04.2023 - 03.2024
  • Provided customer support by addressing inquiries and resolving issues effectively.
  • Assisted team in processing client requests using company-specific software tools.
  • Handled escalated customer complaints with professionalism and empathy.
  • Resolved customer complaints quickly and professionally.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls, emails, and chats in a timely manner.
  • Collaborated with other departments to ensure customer needs were met efficiently.

Customer Experience Associate I

MMC Group LP
10.2022 - 04.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Handled escalated customer complaints with professionalism and empathy.
  • Provided customer support by addressing inquiries and resolving issues effectively.
  • Assisted customers with product inquiries and order status updates.
  • Answered incoming calls, emails, and chats in a timely manner.
  • Educated clients on product features and services to improve their experience.
  • Maintained accurate records of customer interactions and feedback for future reference.
  • Collaborated with colleagues to streamline communication and enhance service delivery.

Prime Associate Tier 1

Amazon
10.2021 - 05.2022
  • Recorded shipment details including weight, charges, space availability, and damages for accurate reporting and record-keeping.
  • Rectified shortages, damages, and nonconformance to specifications to maintain quality standards.
  • Pack, seal, label packages to prepare for shipping using hand tools, power tools or postage meters.
  • Coordinated with team members to achieve timely package deliveries.

Education

NYS Regents Diploma - The Law Institute

New Dorp High School
Staten Island, NY

Christ The King High School
St. John's, Antigua

Skills

  • Sales Techniques
  • Sales Outreach
  • Appointment setting
  • Sales Processing
  • Lead Management
  • Customer Service
  • Call center experience
  • Live chat support
  • Multitasking
  • Prioritizing
  • Strategic Thinking
  • Willingness to Learn
  • Transferable Skills
  • Teamwork and collaboration
  • Active listening
  • Empathy skills

Certification

  • Life Insurance
  • Health Insurance
  • Accident Insurance

Languages

  • English
  • Spanish

Reference

  • Maribeth James - Maribethjames7@gmail.com
  • Stephanie Antonaccio - Santonaccio@school.nyc.gov

Cover Letter

Dear Sir/Madam,

I was thrilled to find out about recent job opening. I believe I have what it takes to

execute this role successfully, and with my professional background and industrialist

drive make me an ideal candidate to join the team. As an ambitious professional with

communication proficiency and experience in the Customer Service Industry.

Focused and goal-oriented who pays attention to details. I am a dependable,

self-motivated professional with a friendly demeanor. I understand the importance of

cooperation and adaptability when working as part of a team. The details of this

position have captured my interest since I am customer oriented, computer literate and

can communicate effectively both in English and Spanish.

I have included my resume which gives details of my qualifications and work

experiences.

I am a graduate of the New Dorp High School, where I was enrolled in the Law Institute

Program. I successfully graduated with a NYS Regents Diploma. During my years at this

reputable institution, I was able to develop strong organizational, leadership and

communication skills.

Thank you for taking the time to review my enclosed resume. If given the opportunity I

will be available for an interview at your convenience.

Sincerely,

Kathrine

Timeline

Customer Service Sales Representative

Top Tier Solar Solutions, LLC
05.2026 - Current

Customer Service Rep NY Tolling

TTEC Tolling Solution NY, LLC
03.2024 - 01.2026

Customer Experience Associate I

Conduent State & Local Solution, INC
04.2023 - 03.2024

Customer Experience Associate I

MMC Group LP
10.2022 - 04.2023

Prime Associate Tier 1

Amazon
10.2021 - 05.2022

NYS Regents Diploma - The Law Institute

New Dorp High School

Christ The King High School
Kathrine Toussaint