Kathryn Ford

• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
• Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
• Mentored and supported eight receivable's management department employees to create strong workplace culture.
• Oversaw training and onboarding process for all newly hired employees within Receivable Management
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Proactively identified areas for improvement, implementing solutions that led to significant amounts of Past Due aid to be approved and paid.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Supported the month-end close process by reconciling accounts accurately within tight deadlines.

• Increased efficiency in tracking delinquent accounts through the implementation of automated reminders and escalation protocols.
• Assisted in the development of training materials for new hires as part of ongoing departmental support initiatives.
• Improved cash flow by efficiently managing accounts receivable processes and reducing aging balances.
• Identified opportunities for process improvements, resulting in increased productivity and reduced operational costs.
• Mentored junior team members, providing guidance on best practices for successful account resolution.
• Input financial data and produced reports using Anthology and Campus Nexus.
• Reviewed Student Accounts for schedule changes, balances, discrepancies and potential conflicts on Department of Education forms.
• Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
• Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
• Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Processed loan applications and monitored progress from start to finish.

• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
• Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
• Provided financial aid counseling to enrolled and prospective students.
• Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
• Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
• Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
• Counseled students and parents about financial aid options and program details.
• Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
• Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
• Processed unique financial aid profiles for undergrad applications.