Kathryn Little
West Fargo,ND
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
19
19
years of professional experience
Work History
Sales Specialist
American Family Insurance
Fargo, ND
08.2014 - Current
- Identified opportunities for cross-selling products or services within existing accounts.
- Resolved customer complaints in a timely manner.
- Developed and implemented sales strategies to increase customer base.
- Developed key customer relationships to increase sales.
- Assisted customers in comprehending their insurance policies, ensuring they have the necessary protection.
Supervisor
Mainstreet Bar
Ada, MN
11.2019 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Manager
TR's Patty Shack
Ada, MN
11.2010 - 11.2015
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Developed cost controls methods to reduce waste and maximize profits.
- Maintained accurate records of financial transactions using POS systems.
Childcare Provider
Wonder Years Daycare
Grand Forks, ND
01.2009 - 06.2011
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Moorhead Municipal Pool
City Of Moorhead
Moorhead, MN
06.2006 - 08.2011
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Lifeguard & Swim Instructor
YMCA
Fargo, ND
01.2006 - 06.2009
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Assisted with swim lessons for guests and members of the facility.
Education
High School Diploma -
Moorhead High School
Moorhead, MN06-2007
Skills
- Inquiry Handling
- Relationship Selling
- Needs Assessment
- Client Relations
- Sales Training
- Sales Expertise
- Upselling and Cross Selling
- Performance Tracking
Timeline
Supervisor
Mainstreet Bar
11.2019 - Current
Sales Specialist
American Family Insurance
08.2014 - Current
Manager
TR's Patty Shack
11.2010 - 11.2015
Childcare Provider
Wonder Years Daycare
01.2009 - 06.2011
Moorhead Municipal Pool
City Of Moorhead
06.2006 - 08.2011
Lifeguard & Swim Instructor
YMCA
01.2006 - 06.2009
High School Diploma -
Moorhead High School
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