Kathy Adams
Huntington,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Server
Orlando Airport Marriott Hotel Convention
2008.06 - 2012.05
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
AT&T
2005.03 - 2008.02
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Secondary School Teacher
Notre Dame Catholic Secondary School
1995.08 - 2004.06
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Inspired academic success based on belief that all students can achieve excellence, regardless of background.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Secondary School Teacher
Martin County Board Of Education
1987.08 - 1995.06
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Developed communicative relationships with students and parents to support learning.
Education
Masters of Education
Morehead State University
Morehead, KY01.1988
Bachelor of Science, Secondary Education
Eastern Kentucky University
Richmond, KY01.1985
Skills
- Retail Sales Customer Service
- Managing Multiple Tasks
- Understanding Customer Needs
- Computer Proficiency
- Strong Analytical and Problem-Solving Skills
- Issue and Complaint Resolution
Timeline
Server
Orlando Airport Marriott Hotel Convention
2008.06 - 2012.05
Customer Service Representative
AT&T
2005.03 - 2008.02
Secondary School Teacher
Notre Dame Catholic Secondary School
1995.08 - 2004.06
Secondary School Teacher
Martin County Board Of Education
1987.08 - 1995.06
Masters of Education
Morehead State University
Bachelor of Science, Secondary Education
Eastern Kentucky University
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