Kathy Crosbie
Springfield,MO
Summary
Experienced customer service professional with strong cash handling, POS, and problem-solving skills. Known for reliable service, accurate transactions, and a calm, friendly approach in fast-paced retail and restaurant settings.
Overview
38
38
years of professional experience
Work History
Cashier
Walmart
Springfield, Missouri
01.2021 - 03.2025
- Processed customer purchases at Walmart registers using point-of-sale systems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise and verified prices during front-end transactions.
- Supported self-checkout lanes and guided customers through payment steps.
- Bagged items and organized purchases for customer convenience.
- Maintained clean checkout areas and stocked front-end supplies.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
Assistant Fast Food Manager
Wendys Old Fashioned Hamburgers
Frisco, Colorado
08.2012 - 07.2018
- Scheduled employees and adjusted coverage for business needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained staff on company policies, service standards, and procedures.
- Assisted with hiring, onboarding, and employee performance coaching.
- Monitored inventory levels and coordinated stock replenishment.
- Enforced safety rules and maintained clean, organized work areas.
- Ensured compliance with safety regulations and company policies.
Server
Dennys Restaurant
Raytown, Missouri
01.2007 - 03.2010
- Delivered friendly table service to Denny's Restaurant guests
- Delivered exceptional customer service to enhance guest satisfaction.
- Served meals and beverages with accurate timing
- Recorded guest orders accurately using point-of-sale systems to facilitate timely service
- Communicated special requests to kitchen staff
- Restocked drinks and condiments to ensure seamless service flow
- Processed cash, card, and gift card payments
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Restaurant Manager
Embassy Suites Hotel
Overland Park, Kansas
03.1999 - 05.2005
- Supervised Embassy Suites Hotel restaurant staff during breakfast, lunch, and dinner service.
- Trained new associates on Hilton service standards and restaurant procedures.
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
- Created weekly work schedules for all restaurant personnel.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining areas for cleanliness, presentation, and guest readiness.
- Handled guest concerns and resolved service issues in Embassy Suites dining room.
- Ordered supplies and tracked inventory for restaurant and banquet service.
Sales Associate
Dillards Department Store
Kansas City, Missouri
09.1994 - 12.1996
- Assisted customers with apparel selection and styling across department store sales floor.
- Resolved customer questions with friendly service and store policy guidance.
- Processed purchases using point-of-sale registers and handled cash, cards, and returns.
- Replenished merchandise on racks, tables, and fitting room areas throughout store.
- Organized fitting rooms and recovered garments for neat, customer-ready presentation.
- Tracked inventory and communicated low stock needs to management team.
Server
Shoneys
Kansas City, Kansas
04.1987 - 02.1990
- Took food and drink orders accurately using POS system
- Delivered meals promptly and checked guest satisfaction
- Delivered excellent customer service, actively addressing guest needs to enhance satisfaction.
- Processed payments and balanced cash at shift end, ensuring accuracy and accountability.
- Rearranged tables for new guests after each dining session. and maintained clean dining room standards
- Welcomed guests to Shoney's with friendly greetings. and prepared dining areas for service
Education
Associate of Arts - Education
University of Missouri
Columbia, MO05-1998
Some College (No Degree) - Undecided
Johnson County Community College
Overland Park, KSSome College (No Degree) - Education
Avila University
Kansas City, MOSome College (No Degree) - Education
Missouri State University
Springfield, MO10-2026
Skills
- Point-of-sale system
- Cash handling
- Cash register operation
- Drawer balancing
- Sales expertise
- Retail sales techniques
- Customer service excellence
- Customer interaction
- Guest services
- Customer support
- Refund handling
- Record keeping
- Store organization
- Cash management
- Sales strategy
- Team coordination
- Time management skills
- Effective communication
- Verbal communication
- Conflict resolution
- Consistent attendance
- Product knowledge
- POS systems
Affiliations
- I enjoy camping, hiking, skiing. boating, swimming, tennis and reading in my spare time.
Timeline
Cashier
Walmart
01.2021 - 03.2025
Assistant Fast Food Manager
Wendys Old Fashioned Hamburgers
08.2012 - 07.2018
Server
Dennys Restaurant
01.2007 - 03.2010
Assistant Restaurant Manager
Embassy Suites Hotel
03.1999 - 05.2005
Sales Associate
Dillards Department Store
09.1994 - 12.1996
Server
Shoneys
04.1987 - 02.1990
Associate of Arts - Education
University of Missouri
Some College (No Degree) - Undecided
Johnson County Community College
Some College (No Degree) - Education
Avila University
Some College (No Degree) - Education
Missouri State University