Kathy Norlin

Portland,OR

Summary

Hardworking Patient Registration Representative who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Kaiser employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

year of post-secondary education

Work History

Patient Registration Representative

Kaiser Permanante Northwest

Tualatin, OR

08.2005 - Current

Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
Distributed informational materials, necessary forms and hospital procedures to patients.
Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.

Education

CTR Certificate - Cancer Registry

University of Cincinnati Clermont College

Batavia, OH

08.2021 - Current

Skills

Multitasking Abilities

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Timeline