Kathy Wilson
Summary
I am a hardworking, resolute, and energetic individual that has the drive and ambition to be successful in any environment. Initiative-taking and able to effectively self-manage I also enjoy collaborating with a team. I am friendly, outgoing, and positive. Having 15+ years of experience in both the private and public sector of customer service has provided me with a clear understanding of what is required to provide an excellent customer service experience.
Overview
14
14
years of professional experience
Work History
Cashier
Dollar Tree Stores
06.2022 - 10.2022
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times. Cash handling, Credit cards, stocked new merchandise and assisted customers.
Delivery Driver
Terpene Transit
07.2021 - 09.2021
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, cash handling, and paperwork completion.
- Delivered packages to customers and business offices.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Visitation/Transportation Supervisor
Mums Transport
01.2017 - 12.2020
- Responsible for the transportation, supervision, scheduling, and documentation of court ordered biological parental visits for children in the foster care system
- Often required to manage tense and difficult situations and intervene on the behalf of the children to ensure their safety
- Receive and review new contracts and coordinate with social workers on cases
- Excel word and email required applications
- CPR, Blood Borne and car seat certified.
MACY'S, BELLIS FAIR MALL - SALES ASSOCIATE
10.2011 - 01.2017
- Assisted customers with merchandise selections, sales, and customer service in various departments, including women's, men's, handbags, and jewelry
- Processed returns, sales, cash handling, credit card processing and payments
- Answer phones and processed special orders via the phone and in person
- Heavy customer contact and supervising of employees during the holidays.
TRANSPORTATION/VISITATION SUPERVISOR
10.2008 - 12.2010
- Responsible for the transportation, supervision, scheduling, and documentation of court ordered biological parental visits for children in the foster care system
- Often required to manage tense and difficult situations and intervene on the behalf of the children to ensure their safety
- Receive and review new contracts and coordinate with social workers on cases
- Excel word and email required applications
- CPR, Blood Borne and car seat certified.
Skills
- Cash Management
- Total Payment Calculation
- Inventory Management
- Cash Register Operations
- Reliability and punctuality
- Customer Transactions
- Reports and documents
- Honest and Dependable
References
- Jean Homfeld, Mums Transport-Owner, 360.201.8337
- Candace Sturtz, Macy's-Manager, 360.715.6850
Timeline
Cashier
Dollar Tree Stores
06.2022 - 10.2022
Delivery Driver
Terpene Transit
07.2021 - 09.2021
Visitation/Transportation Supervisor
Mums Transport
01.2017 - 12.2020
MACY'S, BELLIS FAIR MALL - SALES ASSOCIATE
10.2011 - 01.2017
TRANSPORTATION/VISITATION SUPERVISOR
10.2008 - 12.2010
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