Kathy L Goff
Lincoln,NE
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
43
43
years of professional experience
Work History
Front Desk Agent
Annabelle Gardens Hotel
07.2021 - 06.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
- Assisted Front End manager with additional duties.
Licensed Daycare Provider
Self-employeed
02.1980 - 07.2021
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Liaised with parents and guardians to discuss child progress.
Education
Child Development
Southeast Community College Area
Lincoln, NE06.1999
High School Diploma -
Waverly High School
Waverly, NE05.1979
Skills
- Personable Demeanor
- Marketing
- Constructive Feedback
Timeline
Front Desk Agent
Annabelle Gardens Hotel
07.2021 - 06.2023
Licensed Daycare Provider
Self-employeed
02.1980 - 07.2021
Child Development
Southeast Community College Area
High School Diploma -
Waverly High School
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