Kathy L Goff
Lincoln,NE
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
43
43
years of professional experience
Work History
Front Desk Agent
Annabelle Gardens Hotel
200 South 68th St Place, Lincoln, NE 68510
07.2021 - 06.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
- Assisted Front End manager with additional duties.
Licensed Daycare Provider
Self-employeed
451 Steinway Rd. Lincoln, NE 68505
02.1980 - 07.2021
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Liaised with parents and guardians to discuss child progress.
Education
Child Development
Southeast Community College Area
Lincoln, NE06.1999
High School Diploma -
Waverly High School
Waverly, NE05.1979
Skills
- Personable Demeanor
- Marketing
- Constructive Feedback
Timeline
Front Desk Agent
Annabelle Gardens Hotel
07.2021 - 06.2023
Licensed Daycare Provider
Self-employeed
02.1980 - 07.2021
Child Development
Southeast Community College Area
High School Diploma -
Waverly High School