Katia Haggerty
Corinth,MS
Summary
Dedicated professional with a proven track record in delivering exceptional customer service, effective time management, and staying up-to-date with industry trends. Skilled troubleshooter excelling at identifying and implementing successful solutions. Adept at verbal and written communication, with a strong background in fostering positive relationships and consistently surpassing goals. Experienced client relations specialist with a solid foundation in providing high-quality service and resolving complex client issues. Committed to collaborating with teams and achieving results, known for adaptability and reliability in fast-paced environments. Expertise in relationship management and exceptional communication skills.
Overview
7
7
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
12.2023 - 08.2024
- Created and delivered product presentations to potential and current clients
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
Leasing Specialist
Water Oaks Apartments
07.2022 - 04.2023
- Processed applications and lease agreements by conducting rental history checks, credit checks, and background checks
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Worked closely with maintenance crew to ensure timely completion of repairs in order to guarantee customer satisfaction
- Monitored tenant compliance with lease terms and resolved disputes
- Improved leasing performance through creative campaigns, continuous outreach and social media presence
- Met with current tenants to review and renew leases
- Utilized property management software to streamline and automate daily tasks
- Worked closely with property manager in conducting market surveys to learn more about target clients
- Verified paperwork was completed accurately and in a timely manner
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
Server
El Jalisco
06.2020 - 07.2021
- Provided excellent customer service to ensure satisfaction
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Took orders from customers accurately and in a timely manner
- Handled money transactions accurately while following company procedures for handling cash payments
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained accurate records of client interactions and transactions
- Established and effectively maintained productive customer relationships increased sales in first three months by 20 percent
- Drove client acquisition and retention, resulting in a significant sales boost within the first quarter as Client Specialist at Milan Laser Hair Removal
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Responded efficiently to guest inquiries and complaints in a professional manner
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Receptionist and Nurse Assistant
Family and Community Medicine Associates
01.2018 - 01.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled and confirmed appointments
- Greeted visitors and provided them with assistance
- Assisted nurses and helped patients to exam rooms
- Documented information regarding patient care into computer system
- Performed data entry tasks into various computer systems accurately and promptly
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Maintained an organized filing system of confidential client information in accordance with company policy
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
Education
Associate of Arts -
Ashworth College
Norcross, GAAssociate degree - nursing
Northeast Community College
Booneville, MS05.2027
High School Diploma -
Eufaula High School
Eufaula, AL05.2021
Skills
- Client Needs Assessment
- Performance Tracking
- De-Escalation Techniques
- Order Processing
- Office software
- Yardi for Properties
- Athena for Medical Offices
- Property tours
- Fair Housing Policies
- Customer Service
- Customer Engagement
- Team Leadership
- Time Management
- Problem Solving
- Negotiation Skills
Personal Information
Title: Hospital aide
Timeline
Client Specialist
Milan Laser Hair Removal
12.2023 - 08.2024
Leasing Specialist
Water Oaks Apartments
07.2022 - 04.2023
Server
El Jalisco
06.2020 - 07.2021
Receptionist and Nurse Assistant
Family and Community Medicine Associates
01.2018 - 01.2021
High School Diploma -
Eufaula High School
Associate of Arts -
Ashworth College
Associate degree - nursing
Northeast Community College
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