Katia H Navarro
Los Angeles,CA
Summary
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
9
9
years of professional experience
Work History
Travel Agent
Panamericana
04.2019 - 03.2025
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Technical Support
Huawei
01.2018 - 01.2019
- Provided technical support to end-users, addressing concerns and troubleshooting issues as needed.
- Provided technical support to customers experiencing issues with online orders or software usage.
- Enhanced user satisfaction by providing prompt and effective technical support and troubleshooting.
Cashier
Walmart
05.2016 - 11.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Bachilleres
06-2016
Skills
- Itinerary planning
- Travel industry expertise
- Travel research
- Customer service
- Work ethic and integrity
- Cash handling
- Technical support experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Travel Agent
Panamericana
04.2019 - 03.2025
Technical Support
Huawei
01.2018 - 01.2019
Cashier
Walmart
05.2016 - 11.2017
High School Diploma -
Bachilleres
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