Katie Cox
San Antonio,TX
Summary
Compassionate Patient Services Representative known for highly productive and efficient task completion. Skilled in patient registration, appointment scheduling, and handling confidential information with discretion. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams. Adapt quickly to new technologies and protocols to maintain smooth operational flow.
Overview
14
14
years of professional experience
Work History
Patient Services Representative
Baptist Medical Network HAVIT Greenspoint
San Antonio, TX
03.2024 - Current
- Assisted with patient registration, insurance verification, medical records, and appointment scheduling. Aquiring and distributing patient records for clinician use and continuation of care. I also did chart preperation for medical staff as needed.
Front Desk Receptionist
Medix
San Antonio, TX
08.2022 - 03.2024
- Temp Agency positions at Village Medical and HAVIT Greenspoint.
- Assited patient with front office clerical care and back office preparation of referrals, orders, and scheduling follow up care. Acute care clinic reception, COVID care, and hospital transition care coordination.
Office Assistant
Center For Pediatric Therapy
Spokane , WA
12.2010 - 05.2022
- Clerical care of patients, medical records management, insurance verification, and patient scheduling. Office sanitation and assiting therapist in clinical care including physical, occupational, speech, and feeding theapy. Aquired all supplies and met purchasing needs for office use for 50+ staff members.
Education
Medical Assistant Certification - Medical Assistant
Apollo College
Spokane, WA02-2009
Skills
- Healthcare
- Insurance verification
- Appointment scheduling
- Patient registration
- Patient confidentiality
- Patient identity verification
- Software knowledge includes AthenaOne and Phreesia
References
References available upon request.
Timeline
Patient Services Representative
Baptist Medical Network HAVIT Greenspoint
03.2024 - Current
Front Desk Receptionist
Medix
08.2022 - 03.2024
Office Assistant
Center For Pediatric Therapy
12.2010 - 05.2022
Medical Assistant Certification - Medical Assistant
Apollo College
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