Katie Delano
Pittsburgh,PA
Summary
Driven to be engaged, focused and dedicated to customer happiness. Accomplished leadership professional skilled at collaboration, communication and performance excellence to provide every customer and employee with an exceptional experience. Well-versed in collecting and reviewing data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager of Hospitality
Sheetz
03.2020 - 10.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Direct Support Professional Site Supervisor
Fayette Resources
04.2016 - 03.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Monitor and observe medication administration
- Maintained clean, safe and well-organized patient environment
Education
High School Diploma -
Mt. Lebanon High School
Pittsburgh, PA06.2012
Skills
- Operations Oversight
- Records Management
- Customer service and support
- Safe Medication Dispensing
- CPR, First Aid, AED
- Business Development
- Store Organization
Certification
- CPR, First Aid and AED Certified
- Medication Administration Certification
- Crisis Management and Deescalation
- Mentor Training
- Diversity Inclusion and Mentorship for Leaders Training
Timeline
Assistant Store Manager
Starbucks
10.2022 - Current
Assistant Store Manager of Hospitality
Sheetz
03.2020 - 10.2022
Direct Support Professional Site Supervisor
Fayette Resources
04.2016 - 03.2019
High School Diploma -
Mt. Lebanon High School
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