Katie Hale
Dalton,GA
Summary
Forward-thinking Administrative Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Dalton Utilities
Dalton, GA
01.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services and securing venues.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support for the project team, including scheduling meetings, preparing agendas, taking minutes and tracking action items.
- United Way Campaign Coordinator. Responsible for coordinating fundraiser, communicating the aims of the campaign to members, planning, implementing, and evaluating the campaign.
Customer Service Representative
Dalton Utilities
Dalton, GA
06.2018 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Chiropractic Office Assistant
Pray Chiropractic
Ringgold, GA
02.2017 - 02.2018
- Greeted patients and collected patient information.
- Answered phones, scheduled appointments and managed calendars.
- Organized patient files and maintained accurate records.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Processed payments, invoices, credit card transactions and insurance claims.
- Verified insurance coverage for treatments.
- Prepared treatment rooms before patients arrived for their appointment.
- Checked vital signs of patients such as blood pressure and heart rate when requested by the chiropractor.
- Stocked supplies in exam rooms and waiting area as needed.
Education
High School Diploma -
Southeast High School
Dalton, GA05-2016
Skills
- Office Administration
- Clerical Support
- Microsoft PowerPoint
- Detailed meeting minutes
- Project Planning
- Presentation Preparation
- Calendar Management
- Meeting planning
- Inbound and Outbound Calling
- Event Planning
Timeline
Administrative Assistant
Dalton Utilities
01.2023 - Current
Customer Service Representative
Dalton Utilities
06.2018 - 01.2023
Chiropractic Office Assistant
Pray Chiropractic
02.2017 - 02.2018
High School Diploma -
Southeast High School
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